Terms & Conditions

 

Foster Keencut Dealers

Solutions.  That’s what we’re all about: providing solutions for your cutting and trimming needs. That’s why we’ve partnered with carefully selected dealers who can work with your shop to provide a total solution.  Our partners understand our cutters and trimmers, but they also are vastly knowledgeable about inks, media, substrates, software, printers and laminating processes.  They know the sign making, printing and photographic industries and the array of products needed to complete quality jobs – from start to finish. Our dealers play a vital role in helping your business grow and achieve profitability.

 

Foster Keencut Dealers

  • Have a complete understanding of all our cutters and trimmers, which are on display in their showrooms and available for demo
  • Employ a team of proactive and experienced equipment sales reps ready to assist with your cutter and trimmer purchase decisions
  • Offer installation, hands-on training, repairs and maintenance of Foster Keencut products through their trained service representatives
  • Highlight Foster Keencut products, features and benefits on their websites for an online shopping alternative
  • Display Foster Keencut products at regional and national trade shows, allowing you to experience them firsthand
  • Drop ship orders regularly
  • Understand and can show the difference in value between Foster Keencut brands and imitation brands.

For the name of your local Foster Keencut dealer, call 800-523-4855 or visit our Dealer Locater.

Delivery Promise

Most products are in stock for immediate shipment through our network or reliable freight carriers – usually within 24 hours.  All orders receive a confirmation and you'll be notified if there is a delay.  Foster ships FOB Montgomeryville, PA through a national network of reliable carriers for fast service and freight savings. A $20 service charge is applied to equipment orders over $100.00 and a $50 skid charge is applied to all LTL shipments that need to ship on a skid. We take pride in taking care of how our items are shipped to eliminate any shipping damages.

Shipping Charges & Estimates

The amount of your shipping charge is an estimate.  The shipping estimate is based upon the product’s shipping classification, weight, transit time, and total of your order.  Your order will be reviewed by Foster Keencut's customer service representatives before payment is finalized.  This is for accuracy of your order, inventory and adjustments to shipping charges.

Manufacturer’s Warranties

Our major manufacturers also stand behind the quality craftsmanship of their products, offering unprecedented warranties, installation and training opportunities.

Cutters and Trimmers:

  • Foster Cutters:
    Econocut
    The Econocut includes a one-year limited warranty (excluding cutting wheel and clamp strip).
          
  • Keencut Cutters, Trimmers & Cutter Bars:
    Advanced Rotary Cutter (ARC), Evolution-E2, Excalibur 5000 & 1000x, Sabre Series 2 General Purpose Cutter, SteelTraK, Table Edge Rotary Trimmer, Javelin Series 2, Javelin Integra, Simplex, Max, Ultimat Futura, Ultimat Gold, Artist Plus, Flexo Plate Cutter
    All Keencut products include a 5-year parts warranty (excluding blades, clamp strips, site line strips and cutting wheels) and a 20-year warranty on bearings.
  • Rotatrim Trimmers:
    DigiTech+, Monorail, PowerTech*, Professional, Technical, AutoSheeter*
    All Rotatrim trimmers carry a 5-year parts warranty (excluding cutting wheels, motors and clamping strips).*
    *The Rotatrim PowerTech and AutoSheeter, which meet stringent ISO9001:2008 manufacturing standards, carry a one-year warranty under normal use.

All Rotatrim blades and products are manufactured right in the United Kingdom – and are never outsourced. The company also proudly holds ISO9001:2008 quality certification, an international standard of excellence.

  • Inglet Cutters:
    Verdi Twin & Verdi Basic
    All Verdi cutters include a one-year parts warranty (excluding blades), installation and training, travel expenses are invoiced at cost.

Accessories

  • Keencut Accessories, Workbenches, Storage:
    Evolution 2 Bench, Big Bench, Big Bench Xtra, Proteus Workbench, Matboard Storage, Lift & Hold Mechanism, Laser-Trued Steel Tip Straight Edges, Heat Knife Holder Attachment, Mat Cutter Upgrade Kits
    All accessories,workbenches and storage units include a 5-year parts warranty.
          
  • Gorilla Gripper & LegUp Panel Lift:
    Both products carry a lifetime warranty against defects in materials and workmans hip.  The guaranteed lifting capability for the Gorilla Grippers is 200 pounds.
     
  • HSGM Heat Knife Cutter:
    Heat Knife Cutters include a 1-year warranty against manufacturers’ defects.
     
  • On-A-Roll Lifter™
    The On-A-Roll Lifter™ includes a 2-year warranty on all wheels, hydraulics and media tray and a 5-year warranty on the cross bars.

 

All Foster Keencut products are inspected before shipment and believed to be free from any defects in workmanship. Foster Keencut cannot be responsible for tools that show excessive wear or damage resulting from misuse, accidents or abuse.

These warranties do not cover any product that has been altered, modified or damaged, neglected, accidently dropped or improperly used. If any of the previous occurs, the warranty shall be considered null and void.


30-day, no-hassle, money-back guarantee on all products:
Returns without a Return Goods Authorization number will be refused.

Parts:
Any parts or items missing from the shipment must be claimed within the 30 days.  Please fully check the inside of the box as some parts may shake loose during shipping.  Any items claimed after the 30 days could be subject to an additional charge.

Cutter Performance:
If the cutter isn’t cutting what it’s intended for, then your local Dealer and Foster Keencut will work with you to get the cutter to the performance that it should be, exchange the cutter or take back the cutter at no additional cost.

Ordered Wrong Item:
If the wrong item was ordered, Foster Keencut will take back the cutter and you will be responsible for shipping.  If there are signs that the cutter, stand, stand pack, workbench or accessories has been used or missing original packaging materials, then you could be subject to a 25% restocking fee on the cost of the cutter.  If any components are missing upon the return, you will be charged for the cost of the missing parts.


Customer Service

Toll Free: 800-523-4855
Telephone: 267-413-6220
Fax: 267-413-6227
e-mail: Contact Us

Test Cutting: Another Way We Can Help

Not sure which Foster Keencut cutter or trimmer will be the best choice for your application?  Send us your sample materials.  We’ll test your material with our cutters, and provide our recommendations.  We’ll also return the materials to you so that you can see the smoothness and precision of the cuts.

Send To:

     Foster Keencut
     Attn: Test Cutting
     204 B Progress Drive
     Montgomeryville, PA 18936